Elevate Your Rightsourcing Strategy with Which Admin?

Empower your Regulated Business with Data-Driven Decisions

About us

We are a specialized data-driven consulting firm dedicated to Rightsourcing within the Financial Services sector. Our expertise lies in conducting targeted research to autonomously construct an analytical perspective of service providers based on key metrics, all for the advantage of our clients. With a global outlook ingrained in our approach, we operate seamlessly across borders, specializing in pivotal financial services and outsourcing jurisdictions worldwide.

Our Services

We offer a range of specialized services to enhance your business operations:

Confidential RFP Development and Management

We excel in crafting and overseeing RFPs of diverse sizes and complexity levels. Our team is versatile, capable of assuming any role in the process—whether it involves serving as the front-end representative with or without Chinese Walls, or providing support when clients prefer to lead the process themselves. Leveraging our expertise ensures that clients achieve optimal outcomes in terms of cost efficiency, service delivery, alignment with organizational needs, and leveraging cutting-edge technology.

Administrator Profile Information Metrics

We undertake extensive research on outsourced service providers and autonomously evaluate their suitability as Rightsourcing Partners for our clients. Our assessments cover a spectrum of criteria, ranging from technology capabilities to global reach, culminating in comprehensive evaluations for benchmarking purposes. This valuable information is accessible through either a subscription service or discrete assignments.

Our clientele primarily comprises Asset Managers, Corporates, Banks, Open/Closed Ended Funds, Pension Funds, Sovereign Wealth Funds, Data Analysts, and Insurance Companies seeking to outsource operational activities or engage third-party professional services to enhance their business operations.

Out/In - sourcing Requirements Assessment

With deep expertise spanning multiple jurisdictions, we possess comprehensive knowledge of operating models, lean operations, straight-through processing, follow-the-sun global service platforms, technology integration, run-change-scale programs, compliance frameworks, and business needs assessments. Collaborating closely with our clients, we evaluate and recommend the most efficient model tailored to their strengths and objectives.

Our role is to augment your decision-making and execution capabilities by serving as an integrated resource within your business and operations teams. We strive to enhance your overall performance and effectiveness through our specialized expertise and collaborative approach.

Establishing Workable KPIs and SLAs

We possess the expertise to establish, oversee, and evaluate Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with service providers, encompassing both the Administration and Software as a Service (SaaS) sectors. By implementing a robust framework for assessing obligations and performance, we enhance service quality and minimize conflicts, thereby enabling well-informed decision-making

Leveraging our profound industry knowledge, we adeptly negotiate and define achievable, meaningful metrics that serve as the cornerstone for fostering enduring partnerships between clients and service providers. Our goal is to facilitate the establishment of mutually beneficial arrangements that drive long-term success and satisfaction for all parties involved.

Service Provider Performance Assessment

We offer comprehensive assistance in the implementation and ongoing tracking of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with Service Providers, maintaining a regular cadence to ensure adherence to service delivery commitments and performance standards. Through diligent monitoring and assessment, we help safeguard the integrity of agreements and promote accountability, fostering a culture of reliability and excellence in service provision. Our proactive approach ensures that any deviations from agreed-upon benchmarks are promptly identified and addressed, facilitating continuous improvement and the sustained delivery of exceptional service levels.

AML KYC Remediation Support

KYC remediation encompasses the crucial task of streamlining information, pinpointing data irregularities, and charting out the necessary course of action. Our team at Which Admin? has extensive expertise in spearheading and overseeing remediation initiatives spanning diverse global jurisdictions. Our process kicks off post the initial data collection phase of AML KYC protocols. Here, we meticulously sift through, authenticate, and update customer details stored in records, collaborating closely with internal compliance units and external partners to ensure a seamless experience. Our comprehensive approach involves data cleansing, meticulous re-screening, and adept resolution of false positives, all delivered promptly either as standalone projects or as ongoing services. It is imperative for regulated Asset Managers to take ownership and actively manage AML KYC data, even when it’s under the purview of a third-party administrative entity. At Which Admin? we are at the forefront, steadfastly assisting our clients in navigating and adhering to these stringent regulatory requirements.

AIFMD E-Learning

We specialize in creating AIFMD-focused e-learning short courses, delivered through the LearnWorlds platform. LearnWorlds is a powerful software platform that enables the Which Admin? Team to create immersive and engaging e-learning experiences for our clients.

System Implementation Support

We can support Yardi and eFront implementation projects end-to-end. This involves capturing and analyzing business requirements through collaborative sessions to develop a roadmap and plan. It includes a comprehensive review of the platform and associated systems, conducting a broad efficiency analysis of the current state, and addressing specific problems.

The planning and project management phase leverages technology solutions for managing projects, programs, and changes. This phase includes issue tracking, risk management, status reporting, team mobilization and coordination, and integration with the client’s project management teams.

The design and implementation phase focuses on conducting gap analysis of business requirements, creating design workbooks and configuration trackers, and ensuring compliance with country-specific regulations. It also involves providing end-to-end training, testing, and configuration for both new implementations and optimization of existing platforms.

Design architecture tasks include designing data models and operating models, assessing and optimizing the current technology landscape, and developing a technology selection roadmap.

Customization involves detailed analysis and specification of custom builds to optimize the client platform. It maintains a knowledge base of customizations, ensures quality assurance and functional integration testing of Custom Programming Requests (CPRs), and coordinates with system vendors.

Solution optimization aims to enhance reporting capabilities, diagnose issues, review systems, and plan remediation. It includes process enhancement workshops, system design improvements, configuration adjustments, and reviewing, assessing, and upgrading plugins.

This structured approach ensures a comprehensive, efficient, and compliant platform tailored to the client’s specific needs and optimized for their business functions and geographies.

What do we do

We specialize in fostering durable rightsourcing alliances by conducting impartial evaluations of service providers.

Our services encompass comparative analyses to bolster your benchmarking initiatives, along with comprehensive individual assessments across diverse criteria, facilitating informed decision-making.

These assessments, conducted with utmost confidentiality, are made accessible to our clients and partners. We understand that armed with pertinent information about Administrators, our clients can discern crucial strengths and attributes essential for selecting the ideal Rightsourcing Partner.

We help unlock superior business success through our commitment to data-driven Rightsourcing decisions. With us, you will experience the transformative power of performance data, serving as a strategic guide for service-provider evaluation. Our data-stories depicting the impact of decisions catalyze informed management actions, ultimately elevating your business outcomes.